|About Us R.A. Braithwaite are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
83 Goodramgate York YO1 7LS United Kingdom
Phone: 01904 625274
Fax: 01904 630896
VOIP 0560 2092739
VAT Number 168 8769 89
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from the U.K. or anywhere else, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, American Express, Diners and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling For orders a postage and packing fee (Special Delivery) of £9.14 will be charged for small items such as rings, watches and jewellery, a fee from £11.50 (depending on size and weight of item) will be charged for bulky items such as clocks and barometers. Export will be charged on a varying scale, dependant on the county, but will be at cost.|
|Delivery Schedule We will normally despatch your order the same day, if the item is in stock, International orders approx 10 days.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges The prices quoted include UK tax at a rate of 15% for orders made from the UK or the European Union, All other orders are VAT free and the amount of tax included in the price, will be deducted prior to shipping|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01904 625274 (International +44 1904 625274) or fax us on 01904 630896 or write to us at R.A. Braithwaite 83 Goodramgate York YO1 7LS U.K.|
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|